Yes, you will need to create an account with us. If you complete the registration form, we will then set up your account and email you with your log in details, and you are ready to go!
Hey, we all have those days! Don’t worry, just go to ‘log in’ and click the option that says ‘forgotten password’. We will then send you an email to help you log in.
We are happy to accept the below methods of payment:
If you would like to pay by card over the telephone, please call us on 01423 859003, or alternatively, you can ask us to send a payment link by email. Click on the link and then you can make the payment by entering your card details.
You can also make your payment directly into our bank account. Please use your account number as the payment reference. Our bank details are:
Natwest Harrogate
Account number 51412640
Sort Code 53-50-21
If you wish to put your order on account, your goods will be shipped with an invoice, which must be paid within 30 days of the invoice date. Please make sure you use your account number as the payment reference.
We can also arrange a payment plan and take regular payments from you if this helps you to manage your finances, give us a call.
You can redeem your promotional code by entering your code in the promotion code field in your basket and then click the ‘apply coupon’ button.
Service to us is key, and we want to provide the best delivery whilst keeping down postage costs. We actually subsidise P&P costs on small parcels, as we know how important those single frame orders need to arrive.
| 1 frame | £2.00 |
| 2-3 frames | £3.00 |
| 4-6 frames | £4.50 |
| 7-11 frames | £6.00 |
| 12-30 frames | £10.00 |
| 31-50 frames | £13.00 |
| 51+ frames | £20.00 |
Any orders that are over £200 (before VAT) will qualify for FREE POSTAGE
For small orders (up to 5 frames) we pick and pack when your order is received, and if you place the order by 2pm it will be despatched the same day.
For larger orders, we aim to process and ship within 48 hours, but during busy periods this may take a little longer.
Yes, we can ship to another practice, or even directly to your Glazing House if required. Just ender the details into the ‘Delivery Address’ option when placing your order. Unfortunately we are unable to deliver to any PO Box addresses.
Yes, we are happy for you to order up to 6 items for your patient to try.
Yes you can. When you have finished shopping, and have gone to checkout, there is a box for additional information. Please put any references you need in the box, and we will make sure they are added to your order. You may also use this box to let us know if this is a replacement frame, or if you would like them on approval for your patient to view.
Your order will be shipped using DX Courier. The delivery time is *1-2 days, but we find most orders arrive the next working day. DX can deliver your package up to 6pm, Monday to Friday.
*this may not apply to stores in remote areas
We currently do not offer an online tracking service. If your DX courier has not delivered your parcel on the day expected, please call one of our Einar Angels on 01423 859003 and we will track the order for you.
Yes, all items sent by DX Courier need a signature upon delivery.
All stock returns must have previous authorisation from your Sales Representative, or from our Head Office in Harrogate. Please ensure when returning frames to us, you include your full account details and reason for return.
Any items sent to you on approval must be returned within 28 days of the invoice date.
Frames must be returned to us unused and in a re-saleable. All price tags must be removed and any residue left from stickers must be cleaned off. Frames should be packaged carefully to avoid any damages or scratches. Any frames not sent in a re-saleable condition could be refused and returned to you.
Please send your returns to:
Returns Department
Einar UK Ltd
Unit 9, The Innovation Centre
Hornbeam Business Park
Harrogate
North Yorkshire
HG2 8QT
Please obtain a free proof of postage when sending goods back to us, as we cannot be responsible for any items that do not reach us.
If you need to order a replacement frame for your customer, we advise that you call the office to place the order rather than using our lovely website.
When returning faulty items to us for exchange, please ensure you enclose your account details with a full description of the fault. Please make sure any patients lenses are removed before returning a frame to us.
For frames that are found to have a manufacturing fault, we will issue you a full credit note.
